1Introduction & Scope of Privacy Policy
Oasis66 ("we", "our platform") takes seriously our responsibility to protect the privacy of every member who uses our services. This Privacy Policy explains in detail how we handle your personal data — from how it is collected, used, and shared, to how it is stored and how you can control and protect that information.
This Policy applies to all users of the Oasis66, covering the website under the domain oasis66.bet, mobile app (where applicable), and all related services we provide to online casino and sports betting players in Malaysia. This covers information you provide directly, information collected automatically as you browse our platform, and information we receive from legitimate third-party sources.
2Types of Personal Data We Collect
Oasis66 collects several categories of personal data depending on how you interact with our platform. The table below provides a clear overview:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Full name, MyKad / passport number, date of birth, gender | Mandatory (KYC) |
| Relationship | Email address, phone number, residential address | Mandatory |
| Financial | Bank account details, bank name, account number (for withdrawals) | Mandatory (Withdrawal) |
| Technical | IP address, device type, operating system, browser, session data | Automatic |
| Platform Activity | Game history, deposit & withdrawal records, game preferences | Automatic |
| Communications | Support chat history, emails sent to us, feedback | Situational |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as health information, religious beliefs, or political views, except in the context of responsible gaming where you voluntarily disclose such information to seek assistance.
3How Data Is Collected
Oasis66 collects your personal data through the following channels:
3.1 Information You Provide Directly
- New account registration form
- Identity verification process (KYC) — including uploads of MyKad and proof of address documents
- Withdrawal request form
- Chat sessions with the customer support team Oasis66
- Feedback or complaints you submit via email or in-platform forms
- Participation in promotions, contests, or surveys
3.2 Automatically Collected Information
When you browse or use the Oasis66, our systems automatically log certain technical data necessary to keep the platform running smoothly and securely. This includes your IP address, device and browser type, pages visited, session time and duration, as well as your gaming activity history.
3.3 Information from Third Parties
In certain situations, Oasis66 may receive your information from legitimate third parties such as payment service providers (Touch 'n Go, GrabPay, DuitNow, FPX) to verify transactions, or from law enforcement authorities as part of a lawful investigation.
4Purposes for Using Personal Data
Oasis66 uses your personal data only for legitimate and necessary purposes, namely:
- Account Management: Creating and managing your member account, including login, security settings, and identity verification.
- Transaction Processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), and other methods; as well as verifying and processing withdrawals to your bank account.
- Service Delivery: Providing access to slots, live casino, poker, table games, jackpots, Sports Betting (Malaysia Super League football, EPL, badminton, esports), and all other services offered by Oasis66.
- Fraud Prevention: Identifying and preventing fraud, money laundering, account abuse, and any other unlawful activity.
- Customer Support: Helping you resolve any issues or queries raised with our support team Oasis66.
- Service Communications: Sending important notices regarding platform changes, scheduled maintenance, or policy updates.
- Responsible Gaming: Monitoring gameplay patterns to identify players who may need assistance and offering appropriate responsible gaming tools.
- Legal Compliance: To meet reporting obligations to relevant regulatory bodies and comply with court orders or law enforcement directives.
5Sharing Data with Third Parties
Oasis66 operates on a core principle: your data belongs to you. We do not sell, rent, or share your personal information with third parties for marketing purposes. However, in the course of operating the platform, we may need to share your data with a limited set of third-party categories as follows:
- Payment Service Providers: To process your deposits and withdrawals, only the minimum necessary details will be shared with providers such as Touch 'n Go, DuitNow, GrabPay, FPX banking institutions, and other recognised payment gateway providers.
- Game Software Providers: Third-party game providers that supply slots, live casino, and other games on the platform Oasis66 may receive the minimum game session data necessary to ensure games function correctly.
- IT Service Providers: Companies that provide technical infrastructure, server hosting, and cybersecurity support to Oasis66, who are bound by strict confidentiality agreements.
- Law Enforcement Authorities: Where required by a court order, valid search warrant, or official request from a competent law enforcement agency in Malaysia.
- Auditors & Professional Advisors: Independent audit firms and legal advisors assisting Oasis66 comply with regulatory requirements, all bound by professional confidentiality obligations.
All third parties who receive your data are required to maintain its confidentiality and use it solely for the purposes specified in their agreement with Oasis66.
6Data Storage & Security
6.1 Retention Period
Your personal data will be retained by Oasis66 for as long as your account remains active and for a set period following account closure, in accordance with applicable regulatory and legal requirements. In general, financial and transaction records are retained for a minimum of seven (7) years in line with industry practice and compliance requirements, while general game activity data is retained for three (3) years.
6.2 Security Measures
Oasis66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL encryption for all data communications between the platform and users
- Passwords and other sensitive data are stored in encrypted form — never as plain text
- Multi-level access controls for staff handling player data
- Round-the-clock monitoring by our cybersecurity team for any intrusion attempts
- Regular security audits conducted by independent third parties
- Protected data backups stored at geographically separate locations
7Your Privacy Rights as an Oasis66 Member
As a member Oasis66, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@oasis66.bet with a clear statement of your request:
Request a copy of all personal data we hold about you
Correct data that is inaccurate or incomplete
Request data deletion when there is no longer a valid basis for retaining it
Restrict the processing of your data under certain circumstances
Receive a copy of your data in a structured, machine-readable format
Object to the processing of your data for direct marketing purposes at any time
Oasis66 committed to responding to all privacy rights requests within 30 working days. For complex cases, we will notify you within the first 30 days if additional time of no more than 60 working days is required.
8Cookies & Tracking Technologies
Platform Oasis66 uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. The following are the types of cookies we use:
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the platform Oasis66. Please note that disabling essential cookies will prevent you from logging in to your account.
9Children's Privacy Protection
Platform Oasis66 is inappropriate and not permitted for individuals under the age of 18. We do not knowingly collect or process personal data from minors.
Should we discover that personal data belonging to an individual under 18 years of age has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on the Oasis66 should contact us immediately at support@oasis66.bet.
10Marketing Communications
Oasis66 may send you marketing communications about promotions, bonuses, special offers, and platform news — but only where you have given your consent to do so at registration or subsequently through your account settings.
Types of marketing communications you may receive include:
- Emails on the latest bonus promotions, including deposit bonuses and cashback offers
- Notifications on available betting matches covering Malaysia Super League football, EPL, BWF badminton, and esports
- Announcements on new game launches across slots, Live Casino, or table game categories
- Exclusive offers for Malaysian festive seasons such as Hari Raya, Chinese New Year, and Deepavali
You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any marketing email you receive, or by updating your communication preferences in your account settings Oasis66. Unsubscribe requests will be processed within 5 working days.
11Amendments to This Privacy Policy
Oasis66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technology we use, legal requirements, or other relevant factors.
For material amendments (i.e. changes that significantly affect how we handle your data), we will:
- Updating the "Updated" date at the top of this page
- Sending an email notification to the registered address on your account at least 14 days before the changes take effect
- Displaying clear notices on the platform Oasis66 when you log in
Continued use of the platform Oasis66 after the effective date of the changes will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.
12Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Oasis66, please reach us through any of the following channels:
- Email: support@oasis66.bet
- Live Chat: Available 24/7 on the Oasis66 platform
- Telegram: @Oasis66Support
For privacy rights requests (access, correction, deletion), please clearly state the type of request in your email subject line to help us process it efficiently. Include your full name and the email address registered to your account. Oasis66 for identity verification purposes.